Our Service

The Customer Service Department of KIOXIA Group is composed of specialist engineers with extensive expertise in all aspects of coil winding technology.

These professionals are capable of responding promptly to complex coil winding challenges and delivering innovative, tailored solutions in the shortest possible time.

Additionally, we guarantee to provide customers with a detailed quotation within 1 business day, ensuring efficient progress of your project.

Fast Delivery: We commit to delivering machines within 3 to 30 days, minimizing your waiting time and helping you launch production as soon as possible.
Customer-Centric Service: For us, sales do not end with product delivery. Our core goal is to provide wholehearted support to every customer. To achieve this, we offer free professional consultation throughout the in-sale process. During communications, we go beyond understanding your actual needs-we also provide expert advice on key details such as the selection of accessory types and machine consumable parts, ensuring your purchase aligns perfectly with your production requirements.

24/7 Remote Assistance: We provide round-the-clock remote support via video guidance and phone calls. Whenever you encounter operational issues, our team is ready to help, eliminating your post-purchase worries.
Solid Warranty Coverage: All our machines come with a 1-year warranty period. What's more, we offer a free mainframe replacement (under warranty terms) to further safeguard your investment.
Superior Product Durability: Compared with other machine manufacturers, our machines feature magazine materials of top-tier quality, ensuring exceptional performance and an extended service life. Backed by 28 years of industry experience, Grewin Group has established a reputation for stable, long-term service, making us a trustworthy partner for your business.